Privacy Policy

Information We Collect from you and from your website

We collect information that you give to us directly, like when you sign up for an account, We also collect some information automatically when you use our platform, use our AI Agent building processes, or contact our support team for UIs customization. to help us better service serve to you .

Personal Information

• Your name and email address
• Your profile details

Website Information

• Your website & company name
• Your website domine
• Your all pages name and all pages URLs from your sitemap.xml
• Your URLS pages content for (NLU khowladge data)

Third parties integration Information

• OAuth credentials, API key or access token used to securely access the API.
• Account or project ID (sometimes required by platforms like Google or Azure).
• API endpoint the base URL of the API
• Models name you'll use, like

How we use these your information and Data

We use these Website Information to make our AI agents work better for you. This means we use your Website Information data to run the AI agents, fix visiter problems, and explain your service to visitors and improve the AI agent system. We also use it to contact you if we need to tell you about important updates or to answer your questions. NOTE : we don't use Personal Information for AI agent khowladge

Storing your users' Chat History

We collect and store your users or your visitors' chat history to provide better service experiences and to share conversation history with you for customer needs, improve support quality, and personalize user experience. (Client-Side Data Storage) We use browser-based local storage to temporarily save users' recent conversation history. This helps users continue their chat experience smoothly without losing previous messages.

Data Security

We care about your Personal Information and your website data. We do not leak or misuse your privacy data such as email (your@gmail.com), your name, or your visitor conversation history. We always try our best to keep secure your privacy information and your visitor conversation chat history. All the Personal Information and website details and data are stored securely.

We use Firebase in a highly secure environment that includes SSL encryption, firewalls, and other advanced security systems to stop any bad access or misuse. Our system is checked and updated often to make sure your data stays protected. Only you or the people you allow can see your information.

For full information about Firebase's privacy practices, see https://firebase.google.com/support/privacy.

only authorized person can see or manage your data such as your (agent name , website URL, company name ). after account activation you can not change email or name.

Cookies and tracking technologies

We use small text files called “cookies” to make sure our website works the way it should. Cookies help us remember your login, your chat history, and your preferences so you don’t have to start over every time you visit

They also help us understand how people use Assistlore, so we can make it faster and easier to use. You can turn off cookies anytime from your browser settings, but some parts of our site may not work properly without them

Our system does not store your login ID or password because we don’t use password-based login. Every action on our website is handled with care to keep your information private and protected

Third-Party Services

To make our service work better, we use some trusted third party platforms. These include tools for things like AI models, text-to-speech, and speech-to-text so you can get clear responses, voices, and smooth performance. We choose these platforms carefully because they help us give you the features you expect without needing you to do any technical setup. Sometimes these services may process small bits of data (like the text you type or speak) just so they can give you the right reply or convert your speech properly. We never sell or share your personal details with any third-party company for ads or marketing. The third party tools we use only help us run our features smoothly for example, turning your voice into text, or generating replies using AI. We always try to work only with reliable and secure platforms that care about privacy as much as we do. If any change happens in the tools we use, we’ll update this section so you always know who helps us make our service run.

Use of AI Services

Our platform uses Artificial Intelligence (AI) only to make your experience easier and smarter — not to invade your privacy. When you use our service, AI helps in understanding your text, generating responses, or assisting with your website’s visitors through chat or voice. the AI simply learns from the data that you or your users provide while using the system like questions, website content, or simple interactions to improve accuracy and make the responses more natural

We don’t train our AI on your private data, and we don’t use your website content for any public model training or marketing purpose. Everything stays within your own account. we use AI systems to make your agent more human-like, helpful, and quick to understand visitors. This includes features such as intent recognition, summarizing content, creating better answers, and offering smoother speech or text conversions.

Our goal is to make technology feel natural like you’re talking to someone who truly understands your service, not a robot. Every AI response is generated safely through our trusted platforms, and we always try to balance automation with privacy and human control. We never store sensitive data in AI systems permanently, and we constantly check that our AI tools work securely and responsibly.

Your Data Rights (GDPR & similar laws)

If you live in the European Union or other places with privacy laws, you have rights about the personal information Assistlore holds about you. Here’s what you can do and how we’ll help:

What rights you have

• Right to be informed: You can ask what data we collect and why.
• Right of access: You can ask us to show you the personal data we hold about you.
• Right to rectification: If anything we have is wrong, you can ask us to fix it.
• Right to erasure (right to be forgotten): You can ask us to delete your personal data, where we’re allowed to.
• Right to restrict processing: You can ask us to limit how we use your data in certain situations.
• Right to data portability: You can ask for a copy of your data in a common, machine-readable format.
• Right to object: You can object to certain uses of your data, including direct marketing.
• Rights related to automated decision making and profiling: If any decision about you is made only by automatic processing, you can ask for an explanation and request human review.

How to make a request

If you want to exercise any of these rights, email us at support@assistlore.com with:

• Your name and the email you used with Assistlore
• Which right you want to use (for example: “I want a copy of my data” or “Please delete my data”)
• Any details that will help us find the data quickly (like your agent name or account ID)

What we’ll do and when

We’ll confirm we received your request as soon as possible.

We aim to respond within 30 days. If we need more time, we’ll tell you and give a new response date.

If we can’t comply with a request, we’ll explain why (for example, if the law requires us to keep some records).

Will it cost anything?

Access to your personal data will usually be free. If a request is clearly repetitive or excessive we may charge a reasonable fee or refuse it — but we’ll explain why first.

If something goes wrong

If you believe we haven’t handled your request properly, you can raise the issue with your local data protection authority (for EU residents, that would be your national supervisory authority).

You can also contact us first at support@assistlore.com — we want to try and fix any problem quickly.

A few important notes

Some requests may be limited by law (for example, we may need to keep certain business records).

When you ask us to delete data, we will remove it where we are allowed to, but backup copies or logs might remain for a short, secure period as required by law or for fraud prevention.

Children’s Privacy

We want to be clear about this — Assistlore is not made for kids. Our tools and services are for adults who build or run websites and apps.

We don’t collect or keep any information from children under 13 years old. If somehow a child signs up or shares something with us by mistake, we remove that information as soon as we find out.

If you’re a parent and you think your child might have shared any detail with us, please email us at support@assistlore.com so we can delete it right away.

We also suggest parents talk to their kids about staying safe online and not sharing their name, school, or other personal details anywhere on the internet.

Simply put —

• Assistlore isn’t for kids.
• We don’t take their data.
• If we ever get it by accident, we delete it.

We respect everyone’s privacy, and that includes children too.

International Data Transfers

Assistlore works with users and partners from different parts of the world. This means your data may be stored or processed on secure servers outside your country. No matter where the data goes, we always make sure it’s protected with the same care and safety standards. We work only with trusted services that follow strong privacy and security rules.

Changes to This Privacy Policy

We may change this Privacy Policy sometimes to keep it updated with new rules or features. When we make changes, we will update the “Last Updated” date at the top of this page. If the changes are big, we will also inform you through email or app notification.

Law Enforcement and Legal Requests

We respect the law and people’s privacy. If we ever get a legal request from the police or any government office, we only share information when it’s really required by law. We don’t give anyone access to your data unless the law clearly says we must. And if we have to share something, we’ll only share the minimum details needed.

Contact Us

If you have questions regarding this Policy or about the privacy practices of Voiceflow, please contact us by email at

• Email: support@assistlore.com
• Or use our in-app support chat to contact our team